Reviews

Hear From Satisfied Clients

  • Effective Solutions Built For You

    We needed an effective and easy way to start the background check process for volunteers and we wanted it to be paperless.

    - Hospital Volunteers Client

  • Attention to Detail

    I would highly recommend CI for your background check needs. They completely customize the background checks for your companies individual needs, so you are only paying for what you need. The staff is attentive, knowledgeable and professional.

    - Manufacturing/Mechanical Client

  • Ease of Use

    CI has been an invaluable part of our organizations compliance needs for background checks. They are professional, timely, accurate, and above all nice to work with. We screen 1,000s of volunteers on top of our seasonal hires every year and their system is the easiest we have ever used.

    - Non Profit Client

  • Customer Service

    We have worked with CI for the past 10 years. I have always been able to reach someone. They are very thorough with answering my questions and helping me understand the process.

    - Credit Union Client

  • Hitting Deadlines

    We greatly appreciate the partnership we have with Commercial Investigations. Michelle and her team are always responsive. They consistently meet our timelines and the reporting provided is concise. Would highly recommend CI!

    - Hospital Client

  • No Short Cuts

    Michelle has been a valuable resource for my company in the Pre-Employment Screening Profession. I know her company provides totally compliant background checks for her clients. There are no short cuts to doing a job that is worth putting your great reputation on. I would highly recommend her and CI!

    - Wholesale Client

  • Turnaround Time

    We needed a background check company that could assist us with quick turnaround time with high quality reports. Commercial Investigations has been a tremendous help while also making it a personable experience.

    - Food Distribution Client

  • No More Headaches

    I’ve personally had the pleasure of working with Michelle Pyan and her team at Commercial Investigations for close to 12 years. They are knowledgeable, professional, and efficient. Most recently CI facilitated a solution to an arduous matter that saved us numerous hours and headaches.

    - Financial Industry Client

  • Investigations Partner

    CI staff are always friendly and stick to the issues until the are resolved.

    - Biotechnology Client

  • Built in Assistance

    Michelle and her experienced team at Commercial Investigations are always ready, willing and happy to help! Customer service is on point! Highly recommend their services!

    - Logistics Service Client

  • Proactive Partner

    Michelle is knowledgeable as well as proactive. She is always in tune with the latest technology to support you. I am pleased to recommend Michelle.

    - HR Provider Client

  • Cost Effective Service

    I have had the pleasure of presenting with Michelle on a number of occasions and have been impressed with her knowledge, experience, and professionalism. I have also had clients who have worked with her company, Commercial Investigations, and have provided me with very positive feedback about customer service and cost effectiveness.

    - Law Firm Client

  • Best in NYS

    I was tasked with selecting a new background checking service, one who could provide impeccable customer service, quick turnaround time, potentially a cheaper solution (most organizations in NYS are running a statewide search through NYS OCA, which has a hefty $95 fee per search) Commercial Investigations offers a NY Cursory Indicator search which is MUCH CHEAPER.

    Furthermore, no initiation or set up fee, received access to their online portal within a couple of days, results come back within a couple of hours, they are LOCAL to NYS, based in Albany, NY, Women owned and operating since 2004!

    For those of you in HR or doing background checks, you know the costs, you know the mergers and acquisitions going on with these larger, global background checking services, you know their customer services isn't good, they are taking away dedicated reps, outsourcing their call centers, forcing you to pay upfront and discontinuing invoicing, and the list goes on.

    If you are in need of a new background checking service or are even interested in just exploring a different one, PLEASE contact Commercial Investigations. You won't be disappointed.

    - Banking Client

  • Protecting Your Team

    We recently started working with Michelle and CI as an added layer of security in our hiring process.

    We had an unfortunate incident before we fully rolled out CI and found out that someone who appeared fully qualified was actually someone that would not have passed CI's background check.

    Please use CI in your hiring process. I'll never go back to not running the background and credit checks as part of our onboarding process....

    Thank you, Michelle and team!

    - Business Strategy Client

  • Results Delivered

    I worked with Michelle on the development of a secure online tool used to facilitate pre-employment screenings for workers in the healthcare industry.

    Michelle’s expertise, professionalism, and dedication were a tremendous asset.

    Michelle worked with the business leadership, customers, end users, and the technical team to keep the project on track from both a budgetary and scheduling perspective.

    - Healthcare Client

  • Professional Partner

    Michelle and the entire team are dedicated to their customer service.

    There has not been a time that I have reached out with a question or for assistance that I didn’t hear back within a few hours.

    The background check reports are always received timely and with accuracy.

    I would recommend Commercial Investigations to anyone who is looking to add background checks to their recruitment process.

    - Educational Institution Client

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