About CI

Who We Are

Commercial Investigations LLC Provides the Proactive Truth™

Commercial Investigations provides background investigations with human intervention and an investigative approach. Our team of trained investigators and specialists provide clients with information to make educated decisions, thereby reducing turnover and limiting exposure to civil liability.

Michelle Pyan,
CI President & Founder

Commercial Investigations Owner and President, Michelle Pyan

Our president, Michelle Pyan, realized many years ago the need for providing background investigations with an investigative approach. After being in the industry since 1991, Michelle founded CI in 2004.

Today CI provides national and international organizations with affordable, thorough, timely, and fully compliant background investigations.

The combined expertise of our team ensures a structured approach to delivering, enhancing, and partnering with our clients.

Commercial Investigations differentiates through compliance, customization, and the investigative approach.

Our staff works with clients to customize their background investigations, allowing them to ensure compliance and easily integrate background investigations into their existing processes.

Mission Statement

MISSION

To provide background investigations with industry leading service through creative solutions - one client at a time.

VISION

To be the most innovative and educational background investigations partner.

VALUES

Build respectful, open, honest, and integrity filled relationships.
Be compliance oriented, do the right thing - always.
Promote a positive team-based atmosphere.
Provide opportunities for growth and advancement of all associates.
Have uncompromising commitment to quality as a best value provider - do not jeopardize quality for turnaround time.
Take an educational approach to business development.
Differentiate through innovation.
Positive community involvement through charity and corporate giving with both time and money.
Have fun.

What We Do

We Provide You With Accurate, Timely, Cost Effective, and Fully Compliant Reports Supported by High Standards of Customer Service.

We outshine our competition by creating tailored services and utilizing a comprehensive investigative approach.

WE OFFER

• Services tailored to your specific needs.

• Guidance on compliance related issues.

• Timely and accurate reports.

THOROUGHNESS

Layers of scrutiny are built into our procedures to ensure maximum possible accuracy before we deliver your results. CI ensures the integrity of data by going straight to the source to verify data, thus providing accurate and up-to-date results. This brings added value and maximizes compliance to your existing processes.

TURN-AROUND TIME

From within 2-4 hours to less than 1.5 business days, on average.

AVAILABILITY

A team of trained investigators is available to assist you by answering any questions you may have during business hours. As a client, you also receive access to our afterhours hotline for maximum convenience.

INNOVATION

We offer exclusive products and services in addition to standard industry searches, available only through our company, given unique partnerships with authoritative entities.

Why Choose Commercial Investigations?

Human Intervention

We understand the value of database technology but are also well aware of the limitations. Human intervention assures the quality our clients have come to appreciate with us. We review and compare the information obtained from each specific inquiry with all other result information. As trained investigators, we can quickly determine inconsistencies and areas of concern.

The Investigative Approach

Although all background screening entities located in New York State are required to be licensed private investigative agencies, most do not handle background screening with an investigative approach. Commercial Investigations is staffed with trained investigators that treat every background screening as a background investigation. We look at the whole picture, compare the results from each inquiry on a subject, and make sure the completed information relayed to you is both reliable and easily understood.

Your Proactive Truth Partner™

We take a proactive approach to seeking and acknowledging the truth. It involves actively pursuing accurate and reliable information, being open to new perspectives, and taking responsibility for one's own understanding of the world. Embracing proactive truth means valuing honesty, critical thinking, and a willingness to engage in ongoing learning and self-reflection.

We serve clients both in the United States and internationally.